XTH - officially closed notice from support - Guild Wars Forums

pumpkin pie · Mar 06, 2010, 09:24 AM // 09:24

Has anyone received an email telling them that the XTH has been officially closed and that no points will be rewarded for the last month.

Reason I am asking this is:

I received and email, that has detail of all the previous support tickets a whole bunch of it with the latest news that XTH has been closed and due to some difficulty that the points will not be given for the last XTH.

But that is not why I am asking, I ask because this email was sent to an email address that is the not one that I used to contact NCSoft support in the previous dealings.

Bill Clinton · Mar 06, 2010, 11:31 AM // 11:31

I never got one.

Earth · Mar 06, 2010, 12:44 PM // 12:44

I've seen someone post something about getting an email like this... I can't remember who it was, though. I do remember that he send an email to support inquiring about the XTH and the may points back when it was still unclear whether the XTH would ever return.

MagmaRed · Mar 06, 2010, 01:18 PM // 13:18

I submitted a ticket and received an email. My email came a couple days after the announcement made of Guru.

Astral_Nomad · Mar 06, 2010, 01:33 PM // 13:33

Quote:

Originally Posted by pumpkin pie

Has anyone received an email telling them that the XTH has been officially closed and that no points will be rewarded for the last month.

Reason I am asking this is:

I received and email, that has detail of all the previous support tickets a whole bunch of it with the latest news that XTH has been closed and due to some difficulty that the points will not be given for the last XTH.

But that is not why I am asking, I ask because this email was sent to an email address that is the not one that I used to contact NCSoft support in the previous dealings.

THX has been officially closed for a couple months now.. i never got one.. never expected one. I do know tho if you go register an account with the XTH agent in GTB, you can get some free reward points to can trade to Talkano for some goodies. Guess it was Anets way of makin up for killing it.. lol

Psirdark · Mar 06, 2010, 03:47 PM // 15:47

Here is a slightly edited version of what I got (for anonymity) so you should have gotten something similar with all the links/etc:

Subject
XTH May Tournament Rewards

Discussion Thread
Response (GM [Og]) 02/22/2010 11:26 AM
Hello,

I certainly appreciate your patience over the last few months as the Development Team strived to correct various issues with the Xunlai Tournament House (XTH). While we hoped that an improved version would surface, further investigation into the game code revealed that a rewrite of the entire system would be the only way to return it to its former glory. However, to do this would require fundamental resources and programmers from the Guild Wars 2 team. After weighing the pros and cons of such a decision it was decided that the focus should remain on Guild Wars 2. As a result, the Development team has decided to permanently retire the Xunlai Tournament House system.

I know that some of you did not receive the correct points for the May 2009 results. Unfortunately, we cannot award the proper points for that month because of the technical issues that caused the XTH to be brought down in the first place. Instead you can visit High Priest Zhang in the Great Temple of Balthazar and he will offer a fixed number of Tournament Reward Points as compensation. These points can be turned in to Tolkano to claim prizes. Please note that this is a one time offer per account and cannot be repeated once you have claimed the points.

If you have any questions, please let us know.

Regards,

GM [Og]
The Guild Wars Support Team
Response (GM [CV]) 07/02/2009 03:59 PM
Hello,

The Development Team is continuing to investigating the code for the Xunlai Tournament House. In order to accurately distribute points from June 18 the underlying issues with the Xunlai Tournament House will need to be resolved first. As soon as the code has been fixed the points from June 18 will automatically be distributed.

We will continue to keep you informed as we get more information or as soon as we know when the Xunlai Tournament House will be available again. For additional updates you can also visit the following website. http://wiki.guildwars.com/wiki/User:...naobra/Journal

Thank you,
GM [CV]
The Guild Wars Support Team

Lord Dagon · Mar 06, 2010, 05:29 PM // 17:29

also dont be fooled.. apprently there are some fisher emails like this going around(source the GW facebook)

**cosyfiep** · Mar 06, 2010, 06:41 PM // 18:41

yes I got that email, and yes it was to the addy that was signed up.
It was sent from ncsoft (had my incident number et al).....got mine on 2/22.
Thought nothing of it since they had cleared up the xth stuff already, though I think they might be 'trying' to clear out their open tickets....lol

Divine Ashes · Mar 06, 2010, 07:09 PM // 19:09

Yeah I got the same e-mail a couple days after XTH was announced as being officially closed. I had just assumed they were finally getting back to me about my support ticket in May >_>

GODh · Mar 06, 2010, 08:15 PM // 20:15

Quote:

Originally Posted by Divine Ashes

Yeah I got the same e-mail a couple days after XTH was announced as being officially closed. I had just assumed they were finally getting back to me about my support ticket in May >_>

Same thing here...

jonnieboi05 · Mar 06, 2010, 09:30 PM // 21:30

Lol.

My fiancee and I got the same thing as well a few days after the announcement on Guru.

DJCoastal · Mar 06, 2010, 10:18 PM // 22:18

Quote:

Originally Posted by Psirdark

Here is a slightly edited version of what I got (for anonymity) so you should have gotten something similar with all the links/etc:

Subject
XTH May Tournament Rewards

Discussion Thread
Response (GM [Og]) 02/22/2010 11:26 AM
Hello,

I certainly appreciate your patience over the last few months as the Development Team strived to correct various issues with the Xunlai Tournament House (XTH). While we hoped that an improved version would surface, further investigation into the game code revealed that a rewrite of the entire system would be the only way to return it to its former glory. However, to do this would require fundamental resources and programmers from the Guild Wars 2 team. After weighing the pros and cons of such a decision it was decided that the focus should remain on Guild Wars 2. As a result, the Development team has decided to permanently retire the Xunlai Tournament House system.

I know that some of you did not receive the correct points for the May 2009 results. Unfortunately, we cannot award the proper points for that month because of the technical issues that caused the XTH to be brought down in the first place. Instead you can visit High Priest Zhang in the Great Temple of Balthazar and he will offer a fixed number of Tournament Reward Points as compensation. These points can be turned in to Tolkano to claim prizes. Please note that this is a one time offer per account and cannot be repeated once you have claimed the points.

If you have any questions, please let us know.

Regards,

GM [Og]
The Guild Wars Support Team
Response (GM [CV]) 07/02/2009 03:59 PM
Hello,

The Development Team is continuing to investigating the code for the Xunlai Tournament House. In order to accurately distribute points from June 18 the underlying issues with the Xunlai Tournament House will need to be resolved first. As soon as the code has been fixed the points from June 18 will automatically be distributed.

We will continue to keep you informed as we get more information or as soon as we know when the Xunlai Tournament House will be available again. For additional updates you can also visit the following website. http://wiki.guildwars.com/wiki/User:...naobra/Journal

Thank you,
GM [CV]
The Guild Wars Support Team

I received the same message through the NCsoft Support website. I've them an email about the XTH back in 06/19/2009.

pumpkin pie · Mar 07, 2010, 10:22 AM // 10:22

okay, so the email is legit, only that it is sending to an email address that I've never use to contact arenanet or ncsoft with.

this is strange!

thanks for all the reply.

Mar 06, 2010, 09:24 AM // 09:24	#1
pumpkin pie Furnace Stoker Join Date: Jul 2006 Location: behind you Guild: bumble bee Profession: E/	XTH - officially closed notice from support Has anyone received an email telling them that the XTH has been officially closed and that no points will be rewarded for the last month. Reason I am asking this is: I received and email, that has detail of all the previous support tickets a whole bunch of it with the latest news that XTH has been closed and due to some difficulty that the points will not be given for the last XTH. But that is not why I am asking, I ask because this email was sent to an email address that is the not one that I used to contact NCSoft support in the previous dealings.

Mar 06, 2010, 06:41 PM // 18:41	#8
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	yes I got that email, and yes it was to the addy that was signed up. It was sent from ncsoft (had my incident number et al).....got mine on 2/22. Thought nothing of it since they had cleared up the xth stuff already, though I think they might be 'trying' to clear out their open tickets....lol __________________ where is the 'all you can eat' cookie bar?

Mar 06, 2010, 11:31 AM // 11:31	#2
Bill Clinton Krytan Explorer Join Date: Mar 2009	I never got one.

Mar 06, 2010, 12:44 PM // 12:44	#3
Earth Always Outnumbered Join Date: Jul 2006	I've seen someone post something about getting an email like this... I can't remember who it was, though. I do remember that he send an email to support inquiring about the XTH and the may points back when it was still unclear whether the XTH would ever return.

Mar 06, 2010, 01:18 PM // 13:18	#4
MagmaRed Furnace Stoker Join Date: Mar 2007 Guild: Our Crabs Know True [LOVE] Profession: R/	I submitted a ticket and received an email. My email came a couple days after the announcement made of Guru.

Mar 06, 2010, 03:47 PM // 15:47	#6
Psirdark Ascalonian Squire Join Date: Jun 2007 Location: Texas Profession: P/	Here is a slightly edited version of what I got (for anonymity) so you should have gotten something similar with all the links/etc: Subject XTH May Tournament Rewards Discussion Thread Response (GM [Og]) 02/22/2010 11:26 AM Hello, I certainly appreciate your patience over the last few months as the Development Team strived to correct various issues with the Xunlai Tournament House (XTH). While we hoped that an improved version would surface, further investigation into the game code revealed that a rewrite of the entire system would be the only way to return it to its former glory. However, to do this would require fundamental resources and programmers from the Guild Wars 2 team. After weighing the pros and cons of such a decision it was decided that the focus should remain on Guild Wars 2. As a result, the Development team has decided to permanently retire the Xunlai Tournament House system. I know that some of you did not receive the correct points for the May 2009 results. Unfortunately, we cannot award the proper points for that month because of the technical issues that caused the XTH to be brought down in the first place. Instead you can visit High Priest Zhang in the Great Temple of Balthazar and he will offer a fixed number of Tournament Reward Points as compensation. These points can be turned in to Tolkano to claim prizes. Please note that this is a one time offer per account and cannot be repeated once you have claimed the points. If you have any questions, please let us know. Regards, GM [Og] The Guild Wars Support Team Response (GM [CV]) 07/02/2009 03:59 PM Hello, The Development Team is continuing to investigating the code for the Xunlai Tournament House. In order to accurately distribute points from June 18 the underlying issues with the Xunlai Tournament House will need to be resolved first. As soon as the code has been fixed the points from June 18 will automatically be distributed. We will continue to keep you informed as we get more information or as soon as we know when the Xunlai Tournament House will be available again. For additional updates you can also visit the following website. http://wiki.guildwars.com/wiki/User:...naobra/Journal Thank you, GM [CV] The Guild Wars Support Team

Mar 06, 2010, 05:29 PM // 17:29	#7
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	also dont be fooled.. apprently there are some fisher emails like this going around(source the GW facebook)

Mar 06, 2010, 07:09 PM // 19:09	#9
Divine Ashes Wilds Pathfinder Join Date: Aug 2006 Location: Chicago Guild: LFG Profession: R/	Yeah I got the same e-mail a couple days after XTH was announced as being officially closed. I had just assumed they were finally getting back to me about my support ticket in May >_>

Mar 06, 2010, 09:30 PM // 21:30	#11
jonnieboi05 Forge Runner Join Date: Mar 2006 Location: Mableton, Georgia Guild: Guild Ancestors Reunited [?????????]	Lol. My fiancee and I got the same thing as well a few days after the announcement on Guru.

Mar 07, 2010, 10:22 AM // 10:22	#13
pumpkin pie Furnace Stoker Join Date: Jul 2006 Location: behind you Guild: bumble bee Profession: E/	okay, so the email is legit, only that it is sending to an email address that I've never use to contact arenanet or ncsoft with. this is strange! thanks for all the reply.